TrollDade (“TrollDade”, “we”, “our”) respects your privacy and is committed to protecting the personal data you provide when using our website, registering for the festival and other services. This Privacy Policy explains how we collect, use, share and protect your personal data.

Data collected

We may collect the following types of data:

  • Personal Data: information you provide, such as your first name, last name, email address, phone number, event information and payments you make on our website.
  • Site visit data: we automatically collect data about your visit, such as IP address, browser type, operating system, date and time of visit, pages of the site you view.
  • Payment Data: if you make a purchase of tickets or other goods through our site, we collect transaction data, however, we do not store credit card information or other sensitive financial information. All payments are processed by third party payment processors.

How we use your data

We use your data for the following purposes:

  • Processing festival registrations, sending tickets and confirmations.
  • Improving the quality of service and user experience on the website.
  • Sending information and promotional materials (if you have signed up to receive such communications).
  • Processing payments and refunds.
  • Analyzing site traffic and usage to improve site functionality.
  • Notifying you of changes to the event schedule, privacy policy and other important aspects of the festival.

How we protect your data

We take the necessary steps to protect your personal data, including:

  • Using encryption (e.g. SSL) to protect your data during transmission.
  • Restricting access to data to authorized employees only.
  • Regularly updating security measures and checking for vulnerabilities.

Transferring data to third parties

We do not sell, trade or transfer your personal data to third parties, except as follows:

  • We may share data with contractors who assist us in organizing the event, such as payment processors, ticket operators and other partners who provide fulfillment services.
  • We may disclose data where necessary to comply with legal requirements or to protect our rights and safety.

Cookies and tracking technologies

Our website uses cookies to improve user experience, such as remembering your preferences and analyzing traffic. You can set your browser to block cookies, however this may limit the functionality of the site.

Your rights

You have the right to:

  • Request information about what data we hold about you.
  • To correct inaccurate data.
  • Request the deletion of your data in certain cases if it is no longer needed for the purposes for which it was collected.
  • Opt out of receiving marketing materials at any time by using the unsubscribe link in the emails you receive.

Links to Third Party Sites

Our website may contain links to third-party resources that are not governed by this Privacy Policy. We are not responsible for the content or privacy practices of such sites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the new effective date. We recommend that you check this page regularly to be aware of any changes.

Contact Us

If you have any questions about our Privacy Policy or how we process your personal data, please contact us:

Email: trolldade@deadtroll.com